Here are some of the most common questions we are asked at The Pink Bakery, Inc.

Hours of Operation

What days are you open and what are your hours?

Monday – Saturday

Open from 10am – 5pm for mix manufacturing, special order placement and preparation only

Corporate & Special Events – check our Facebook page for event updates facebook.com/thepinkbakeryinc

Fresh baked desserts and mixes are available



Placing Orders, Delivery, Shipping and Terms and Conditions

How far in advance do I need to place my order?

We require 10 business days notice for orders other than cake. The order must be paid for in full at the time of ordering.

For custom cakes we require a minimum of 1 months notice. The cake must be paid in full at the time of ordering.

For wedding cakes we require a minimum of 3 months notice. The cake must be paid for in full at the time of ordering.

Do you make custom cakes?

We can make custom cakes. Please email orders@thepinkbakery.com to begin the conversation. We do not use fondant and only use natural food coloring.

I’m local, can I come to your kitchen to pick up my custom order?

Our kitchen is a state inspected dedicated kitchen. In order for us to maintain the cleanliness and safety of our location, we don’t allow customers to pick up their orders from our location. We meet you at 1) Whole Foods Germantown 7825 U.S. Highway 72 or 2) Whole Foods Memphis 5014 Poplar Avenue to deliver your order.

Do you ship?

We do have 2 dessert mixes that can be shipped. They are our Mama’s Favorite® Chocolate, Chocolate Chip Cake Mix and No Frownie Brownie® Mix. We do ship our baked brownies. 

When will my package arrive if I have ordered the mixes or baked brownies and had them shipped?

If you choose the UPS ground shipping option, please look for your state in the chart below to answer that question.

What are your terms and conditions?

Please click here to view our terms and conditions.


What are the Big 8 foods?

Researchers estimate 32 million Americans have food allergies ranging from mild to life-threatening. The Big 8 cause the most reactions. The Big 8 foods are: Eggs, Fin-fish, Milk, Peanuts, Shellfish, Soy, Tree Nuts and Wheat.

Do you use coconut in any of your mixes or desserts?

We do not. Although coconut is technically a drupe and not a nut, we still avoid it for all of our mixes and baked goods. It along with the other Big 8 foods is not allowed in our kitchen.

What ingredients do you use in your mixes and baked desserts?

The ingredients are listed under each mix or dessert option in the shop on the website. We do not use any of the Big 8 foods derivatives in our mixes or desserts.

Why do you use organic, gluten free, Non-GMO, Fair Trade and responsibly sourced ingredients? 

We give you what we eat. Only the best ingredients for us equals, only the best ingredients for you! Our desserts are naturally vegan and we don’t use any artificial coloring. The certifications we look for when making  purchasing decisions, indicate to us that the ingredients are, 1) real food that has not been genetically modified and 2) has not gone through an inhumane process and there for will be broken down by the body and will not harm it.  We also care about the growing process our ingredients go through and the effect it has on the planet. Sustainable farming and fair trade are very important principles to us. We believe farmers should be paid fairly for the work that they do. We try to support by purchasing fair trade as much as possible.

Shelf Life and Maintenance

How long are the desserts good for?

Our desserts are at their freshest when you first purchase them from us. There is nothing in them to preserve freshness. They will dry out after the set period of time.

Cupcakes, cakes and doughnuts are good for 2 days.

Packaged brownies are good for 5 days.

Mixes are good for 9 months.

Can I refrigerate or freeze the desserts?

The ideal storage solution is in an air tight container at a temperature of 66 degrees. We know this is not always possible, so the air tight will do. Refrigeration and freezing the desserts overnight, changes the starches and the texture. They can become very moist. They still taste amazing, but we have texture issues and find that they taste their best when they are stored at room temperature.

Other Information

What support organizations can you suggest to someone with food allergies?


Food Allergy Alliance of the MidSouth (FAAM)

FAAM’s mission is to provide food allergy support, education, advocacy & fellowship in Memphis, TN and surrounding areas to increase awareness and encourage individuals and families managing food allergies. It is free to join. Click here to visit FAAM’s website today!


Food Allergy Research & Education (FARE)

Food Allergy Research & Education (FARE) works on behalf of the 15 million Americans with food allergies, including all those at risk for life-threatening anaphylaxis. This potentially deadly disease affects 1 in 13 children in the United States – or roughly two in every classroom.

FARE’s mission is to improve the quality of life and the health of individuals with food allergies, and to provide them hope through the promise of new treatments. Click here to visit FARE’s website today!

Are there any books you recommend to someone with food allergies?

Wheat Belly by William Davis

Gut: The Inside Story of Our Body’s Most Underrated Organ by Giulia Enders

Healing the Gerson Way: Defeating Cancer and Other Chronic Diseases by Beata Bishop, Charlotte Gerson and Joanne Shwed

The Body Ecology Diet: Recovering Your Health and Rebuilding Your Immunity by Donna Gates and Linda Schatz